Refund policy

Refund & Return Policy

Last Updated: July 19, 2026

Welcome to Maqbool Collection.

Customer satisfaction is our top priority. Please read our Refund, Return & Exchange Policy carefully before placing your order.

Open Parcel Policy

At Maqbool Collection, we believe our customers should shop with complete confidence.

  • We ship all orders through courier companies that provide Open Parcel service.

  • Before making payment, you are allowed to open the parcel and inspect the product.

  • If you are satisfied with your order, simply complete the payment and receive your parcel.

  • If you do not like the product after inspection, you may refuse the parcel immediately without making any payment.

7-Day Return Policy

If you have accepted your parcel after inspection, you may still request a return within 7 days of receiving your order.

To qualify for a return, the following conditions must be met:

  • The product must be in the same condition as it was delivered.

  • The product must be unused, unwashed, and unworn.

  • No perfume, stains, marks, alterations, or damage should be present.

  • All original packaging, product bag, cards, and any included accessories must be returned.

  • The return request must be made within 7 days of delivery.

Products that do not meet these conditions may not qualify for a refund or exchange.

How to Return Your Order

Before sending your parcel back, please place a note inside the package containing:

  • Your Full Name

  • Order Number

  • Mobile Number

  • Bank Account Details where you would like to receive your refund

This information helps us process your refund quickly and accurately.

Return Shipping Charges

If you are returning the product due to personal reasons, including but not limited to:

  • Change of mind

  • Design not liked

  • Color preference

  • Any personal choice after receiving the parcel

The customer is responsible for paying the return courier charges.

If the product is:

  • Defective

  • Damaged

  • Incorrect item sent by Maqbool Collection

Maqbool Collection will bear the courier charges for the return.

Refund Process

Once your returned parcel is received, our team will inspect the product.

If your return meets all the conditions mentioned in this policy, your refund will be processed within 7 working days after we receive the returned parcel.

Refunds will be sent to the bank account provided by the customer inside the return parcel.

Exchange Policy

We also offer exchanges under the following conditions:

Customer's Personal Reason

If you wish to exchange your product because of a personal preference, such as:

  • Different design

  • Different color

  • Change of mind

The customer will be responsible for all exchange courier charges.

Our Mistake

If we have sent:

  • The wrong product

  • A defective product

  • A damaged product

Maqbool Collection will pay all courier charges required for the exchange.

Non-Returnable Items

Returns or exchanges will not be accepted if:

  • The product has been washed.

  • The product has been worn or used.

  • Tags, cards, original packaging, or accessories are missing.

  • The product has been damaged by the customer.

  • More than 7 days have passed since delivery.

Delivery Coverage

We currently deliver across Pakistan, except villages and locations where courier services are unavailable.

Payment Options

We offer Cash on Delivery (COD) throughout Pakistan.

Customers who wish to make an advance payment via bank transfer may contact us on WhatsApp before placing their order.

WhatsApp: 0309-2100003

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us.

Maqbool Collection

Phone / WhatsApp: 0309-2100003

Email: maqboolcollectiononline@gmail.com

Website: www.maqboolcollection.online

Address: Shop No. 11, 2nd Floor, Sitara Plaza, Factory Area, Faisalabad, Pakistan